Newport

We are providing an update on the disruption affecting the Middle East (UAE) (me-central-1) Region. After a thorough assessment, we have determined that we are unable to restore access to the resources and data hosted exclusively in the mec1-az2 Availability Zone. We continue to work on recovering regional resources, as well as zonal resources hosted in the other affected Availability Zones (mec1-az1 and mec1-az3). Since the disruption began in March, most customers have been able to re-establish their operations in other Regions by restoring backups or copying data that remained accessible. AWS Support remains available to help customers who need assistance moving their applications to alternate Regions. We remain committed to supporting our customers in the UAE. We are working on replacing the affected infrastructure and will provide an update on the restoration of our services in the coming months. We have notified the relevant authorities and continue to work with them toward that goal.

Cloudflare investigated an issue that caused an increase of errors for Durable Objects in Western Europe. The issue has been resolved and we are monitoring the results.

We are currently investigating reports of agents disconnecting from x360Sync hosted cloud. We will follow up with more information soon.

Our third-party SMS provider has reported an issue that may impact the successful delivery of SMS messages used for Two-Factor Authentication (2FA). The provider is actively working on a resolution, and we will provide updates as they become available.

Our teams continue working toward a resolution for the student roster search-related functionality affecting Naviance. A fix is being prepared and is undergoing validation prior to deployment. We will provide additional updates as progress is made. In the meantime, users can use one of the below: - Search for students using the Student Search field. - Locate students through the Advanced Search option. - Toggle the New Student Experience. We will provide another update as progress is made.

Twilio customers may be experiencing voice call failures from a subset of Twilio Mobile Numbers to network subscribers in Argentina. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Scheduled maintenance is currently in progress. We will provide updates as necessary.