Identified - We have identified an issue that is affecting a set number of customers in the Japan region. We are actively working to resolve the issue, continue to check this page for more updates. This issue will affect the following components:- Customers with File Share backups configured cannot see their File Share data in the Restore browser- Replication for File Share data has not occurred since 3 AM UTC on January 27. This will cause the replication queue age to grow in the dashboard.- Customers may also receive an email notification regarding their replication queue age. Jan 29, 2026 - 14:32 UTC
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Update - We are continuing to work on a fix for this issue. Jan 29, 2026 - 09:26 UTC
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Salesforce Slack channel creation is now working properly after the deployment of the fix to the production environment. We're currently clearing cached channel data to fully restore functionality for Salesforce channels created during the incident. We apologize for the trouble, but appreciate you bearing with us as we work to get things back in order.
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We continuing to experience SMS delivery failures to Tigo in Bolivia (Plurinational State of). Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
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Update - We continue to identify the root cause with our underlying carrier affecting Zoom Phone outbound for a subset of user calls in United Kingdom.We will keep you informed with timely updates as progress is made. Thank you for your patience. Jan 30, 2026 - 19:01 PST
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