We are providing an update on the ongoing service disruption. The Middle East (UAE) Region (ME-CENTRAL-1) has suffered damage as a result of the conflict in the Middle East and is currently unable to reliably support customer applications. While some workloads continue to function normally, we strongly recommend customers migrate all accessible resources to other Regions and restore inaccessible resources from remote backups as soon as possible. Relevant billing operations are currently suspended while we restore normal operations in this AWS Region. This process is expected to take several months.
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Mail processing service is currently degraded for some customers in the US region. Engineering has identified the issue and is working to restore full capacity to the service. Message ingestion is unaffected, but new items and some search results may be unavailable until service is restored.
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Identified - The issue has been identified and a fix is being implemented. May 01, 2026 - 11:05 UTC
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We have a scheduled maintenance period for x360Sync where Web Editor functionality may be unavailable for EU users
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Some customers may be experiencing limited disruption to tools relying on API keys. Our team is actively investigating and has taken precautionary steps to help maintain service stability while we work to restore full functionality. We are continuing to review the issue and will provide updates here as more information becomes available. Thank you for your patience.
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A fix has been implemented and we are monitoring the results.
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Twilio customers may be experiencing SMS delivery delays from Twilio to Tigo network subscribers in Honduras. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
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Monitors
Amazon Web Services
Barracuda
Some tools including Canvas Data 2 and Canvas Beta are under maintenance.
Instructure
Teamwork Desk - delay in data appearing in search results and reports
Teamwork
Twilio
Adobe Creative Cloud
StatusGator