We have a scheduled maintenance period on November 19, 2025 between 10:00 PM EST and 11:00 PM EST. During this scheduled maintenance period, there should be no disruptions to any of the services, but we would just like to make you aware of the update being made to PSA. Thank you for your continued partnership and patience as we continue to improve ConnectWise PSA.
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Investigating - Customers may be experiencing delays with receiving Email notifications, these notifications will eventually process but our engineering teams are currently engaged and are investigating this delay. Nov 19, 2025 - 23:17 UTC
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In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov 19, 2025 - 18:00 PST
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Investigating - We are currently investigating this issue. Nov 19, 2025 - 21:26 CET
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Monitoring - We are observing recovery in SMS delivery delays to Altan Network in Mexico. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available. Nov 19, 2025 - 17:58 PST
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We are aware of an issue affecting conversations and reviews from November 12th onward, which were not appearing in the Zendesk QA environment. Ticket Imports have been re-enabled, and we are closely monitoring the backlog processing to ensure full recovery. We apologize for any inconvenience this may have caused and appreciate your patience and understanding.
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