A fix has been implemented and we are monitoring the results.
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In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb 11, 2026 - 09:00 UTC
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We are seeing an increase in latency and errors in Sync Platform which could lead to latency in receiving updates to applications using Conversations SDK, Sync SDK and Flex SDK. Our engineers are currently investigating this issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
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We are aware of an issue causing the Agent Workspace composer to default to internal note, rather than continue with a public messaging conversation. Our engineering team is actively investigating this matter, and we will provide updates as soon as they become available. We apologize for any inconvenience this may cause and appreciate your patience.
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