We are providing an update on the ongoing service disruption. The Middle East (UAE) Region (ME-CENTRAL-1) has suffered damage as a result of the conflict in the Middle East and is currently unable to reliably support customer applications. While some workloads continue to function normally, we strongly recommend customers migrate all accessible resources to other Regions and restore inaccessible resources from remote backups as soon as possible. Relevant billing operations are currently suspended while we restore normal operations in this AWS Region. This process is expected to take several months.
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In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May 13, 2026 - 16:00 UTC
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We are currently investigating reports of users being unable to log in to Atrieve and experiencing performance issues. We are working diligently to mitigate the issue being reported and will continue to provide regular updates as we progress towards a resolution.
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Twilio customers may be experiencing SMS delivery delays to Multiple Networks in Romania, Serbia, Poland, Bosnia and Herzegovina, and Cabo Verde. Other affected countries across Europe have now recovered and returned to normal operations. Our team continues to investigate the remaining impacted countries. We will provide another update in 24 hours or as soon as more information becomes available.
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We continued working with our partner provider and have now confirmed that the errors affecting billing and subscription updates for existing customers are resolved. As shared in our last update, any subscription or billing changes requested during the first outage window of May 11 17:55 UTC to May 12 23:32 UTC, as well as the second outage window of May 13 04:55 UTC to May 13 05:35 UTC, should be reviewed and resubmitted to ensure the intended changes take effect. New billing and subscription updates should now be working as expected, as the underlying issue has been resolved. We apologize for the disruption this may have caused and thank you for your patience while we worked with our partner provider to investigate and resolve the issue.
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We continue to work on a fix for Web Mail issue and will provide updates as soon as there is more information to share. We appreciate your patience as we work to resolve this issue.
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Monitors
Amazon Web Services
Cloudflare
Atrieve - unable to log in and experiencing performance issues
Schoology
SMS Delivery Delays from Twilio to Multiple Networks in Multiple Countries in Europe
Twilio
Zendesk
Service Degradation Affecting a Subset of Users in Web Mail and Calendar
Zoom
Adobe Creative Cloud