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A fix has been implemented and we are monitoring the results.
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In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb 12, 2026 - 14:00 UTC
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We are still investigating an issue where some Flex Agents may intermittently be unable to accept inbound voice calls. Our engineering team has been engaged and is working to resolve this issue. We expect to provide another update in 4 hour or as soon as more information becomes available.
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